Three starting points

Responsible gambling at Orozino Casino: keep play in proportion

Only players aged 18+ may play, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Orozino Casino account.

Set your limit

Licensed MGA/B2C/868/2018 with third-party audits by eCOGRA, QUINEL and BMM Testlabs since 2018.

Four essentials

The essentials at a glance before you play

After a minute here you will know the age rule, who licenses us, and where help waits.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/868/2018

Gambling Helpline Aotearoa0800 654 655

Support email[email protected]

When play speeds up

Tools for the week your play speeds up

Reach for these when spending is drifting past what you planned, before any money moves.

Should I cap my top-ups?

A deposit limit caps how much you can add to the account over a period you choose, so switch it on before your first session rather than after the money is gone.

A guard against chasing losses

This ceiling tracks what a session or a stretch of play may cost you in losses, and you switch it on when losing more than planned has happened before.

Clock reminders during play

Gentle reminders mark how long you have been playing, so turn them on if sessions tend to run past the point where you meant to stop.

Step away for a while

A cooling-off period pauses your play for a set stretch, giving distance before you decide to return; choose it at a moment when play feels too urgent.

A firm line around your play

Self-exclusion closes the account to play for a longer block; select it if you have decided that stepping out entirely, not just slowing down, is the honest step.

Protection and support

Setting a deposit limit in four steps

By the end you will have a limit saved in your own account, chosen before play.

Sign in and open settings

Sign in with your email address and open the settings area of your profile, then check that the details shown there are still yours and current.

Where are the controls kept?

Look for the responsible gambling section inside those settings, where the controls for deposits, losses, session time and breaks are grouped together.

Which limit fits tonight?

Choose the kind of limit you need, from a deposit cap to a loss ceiling or a longer pause, and pick a level that fits your budget rather than your mood.

Reading the confirmation

Save the change and read the confirmation on screen, checking that the amount and the period show exactly what you intended before you close the window.

Before a screen becomes a game, a check

Checked before play, not after. By the time you open an account, you confirm you are 18+, and identity documents are checked before the first withdrawal is released. That order matters, so nobody under 18 completes a session here.

One household, one setting. On a shared phone or laptop, device-level blocking keeps gambling pages out of reach for younger family members. Switch it on for the whole household rather than one account, and the setting holds after you close the browser.

A calmer way to start. If gambling has become someone else's daily habit, speak plainly and without blame, and call Gambling Helpline Aotearoa on 0800 654 655 for guidance. The line answers around the clock, and free text 8006 works if talking is too hard.

Is a pause the same as self-exclusion?

Hours or days away. The moment you want a breather, a time-out gives you hours or days away, set inside your casino account. While it runs you cannot deposit or play, and nothing else about the account changes.

When a day is not enough. Once you choose self-exclusion, your access closes for a long stretch of up to two years and cannot be undone early. You set it in your casino account, or ask support to set it, and then no deposit or bet is possible.

No register, one account. On the day you decide to stop, there is no national self-exclusion register in New Zealand, so the casino account is where it is set. Pick your period, up to two years, and the Gambling Helpline Aotearoa can talk it through with you.

Three free services

From hiding it to saying it aloud

By the end you will know three places that answer, free of charge and in confidence.

Gambling Helpline Aotearoa

At any hour of the day or night, Gambling Helpline Aotearoa answers players and the people who worry about them, free and in confidence. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support for players and their relatives come from the Problem Gambling Foundation, at 18 clinics and by phone or text. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is Health New Zealand's information site: signs of harm, practical tips and a finder for local support, for players and for families. safergambling.org.nz

When has it stopped being play?

The earlier you notice these, the less they cost you, and play stays inside your entertainment budget. A deposit limit or a short pause is the simplest first step, set before the next session.

If any of these sound like your week, that is reason enough to set a limit.

Chasing a loss into the next day
Deposits you would not mention at home
Playing past the hour you meant to stop
Borrowing to keep the account topped up
Hiding your session from your partner
Checking results at work instead of working
Feeling flat until the next deposit clears

Six answers in brief

Get a straight answer on limits

You will know what each account control does and where to get help if play stops feeling like fun.

Can I change my deposit limit later, and where?+

Yes, in the same section of the account where the limit was first set. A limit belongs before play, so set it at a level you are content to spend rather than one you adjust after a hard session.

Can a self-exclusion be lifted before it ends?+

No. Once chosen, a self-exclusion runs for the whole period you picked, because the point of it is that a bad evening cannot undo a calm decision. Pick a length you can live with from the start.

Why is 18 the minimum age to hold an account?+

Age is checked before any account is activated, and only adults of 18 and over may play. Identity documents confirm both who you are and that you meet that minimum.

How do I shut my account for good?+

Write to [email protected] and ask for the account to be closed permanently. Closing is the final step, so if you only need breathing space, a pause or a self-exclusion may suit you better.

Will self-exclusion here also block other casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion is set inside your Orozino Casino account and covers this site only. Other operators are not told about it, so speak to the helpline if you want support across all your play.

What does a pause change, and when can I play again?+

A cooling-off period locks you out of play for the break you choose while your account and balance stay as they are. Play becomes possible again only when that period has fully run out.